Global Customer Service Assistant (m/f) – English/ German

Berlin, Germany · Sales & Customer Service expand job description ↓

Description

To support our international team in Berlin, we are currently looking for two:

Global Customer Service Assistants (m/f) – English/ German

Responsibilities:

  • Support for German, American and international customers via telephone and email
  • Depending on specialization, you are either responsible for consulting our consignors or our buyers
  • Consignors:
    • Consulting and supporting clients in all questions following the signing of the consignment agreements
    • Advice consignors regarding sales and pricing
    • Provide information concerning commission settlements, payouts and estimates
    • Handling complaints in a professional and calm manner
    • Archiving contracts & transfer contract data into our internal system
  • Buyers:
    • Providing after-sales services for buyers - consulting them regarding accounting, claims, logistics and other queries
    • Handling buyers’ complaints in a professional and calm manner
    • Supporting potential buyers in our bidding process for online auctions & with questions regarding objects in our online shop
    • Dealing with general inquiries of potential consignors
  • Working hours: 3:00pm – 12:00am
  • Desired start date: March 1st, 2017

Requirements

  • University degree or completed vocational training
  • Work experience in customer related positions
  • A genuine interest in art as well in helping customers
  • Excellent communication skills
  • English on a native speaker level
  • Fluent in German (at least B2 proficiency)
  • A polite, thoughtful and friendly attitude
  • Patience and calmness under pressure
  • The ability to handle complaints and difficult situations
  • Competent handling of MS-office applications

Benefits

  • A position with responsibilities in one of the most promising and fastest growing startups internationally
  • Diverse and interesting topics and challenging projects
  • A dynamic and professional environment
  • A significant and steep learning curve
  • An onboarding program that ensures you a good start at Auctionata
  • A workplace in the heart of Berlin within a young and friendly team


We are looking forward to receiving your application digitally, including a cover letter, CV, and any relevant certificates (ideally as one PDF file, uploaded at the ‘Resume’ field) as well as salary expectations and availability, via following link:

https://auctionata.workable.com/jobs/394357/candidates/new

Your contact person for this position is Isabel Stoof

Do you have a LinkedIn account? Import your resume and save time!

Personal information
Your Profile
Application Details